One Billion Raving Fans
Building a strong brand around exceptional customer experience means your customers are doing your marketing work for you because they can't stop telling friends and family about your amazing service. Shannon Vander Meulen talks to CX experts and leaders from organizations that differentiate based on exceptional customer experience. Our guests share insights and tips you can use to build a culture of fandom around your business.
Recent Episodes
Russ Dantu: Be the leader of the pack
Russ Dantu lives in Calgary, Alberta, Canada. He is an expert on the subjects of trade shows, customer service and presentation s…
Donnovan Simon: Don't leave staff on an island
Donnovan Simon is a CX and process expert and he joins Shannon to talk about how organizations can really propel their brands for…
Rob Park: We will be the good guys
Rob Park, COO at Calgary-based Helcim, joins Shannon to talk about building a brand around outstanding customer experience. Helci…
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One Billion Raving Fans
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