One Billion Raving Fans
Building a strong brand around exceptional customer experience means your customers are doing your marketing work for you because they can't stop telling friends and family about your amazing service. Shannon Vander Meulen talks to CX experts and leaders from organizations that differentiate based on exceptional customer experience. Our guests share insights and tips you can use to build a culture of fandom around your business.
Recent Episodes
Jan. 13, 2022
Lisa Genovese: Online reputation monitoring in the social media era
How can brands build an online reputation that reflects the true customer experience they offer?
Dec. 18, 2021
Ildi Arlette - All my chips are on the customer you already have
Ildi Arlette of Results Continuum Inc. has spent over two decades working with spas, hotels, clinics and schools to help them to …
Dec. 18, 2021
Shauna Thome - Sharing the healthcare halo
Shauna Thome talks about the movement from "patient-centered" care to "patient-partnered" care at Crowfoot Village Family Practic…
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