Episodes
Kendall Barber: People Connect with Brands in Which They See Themselves
June 7, 2022
Kendall Barber joins host Shannon Vander Meulen to talk about she has built a brand around a unique customer experience in creating Poppy Barley. Shannon and Kendall talk brand, culture, purpose and vision and discuss how Po…
Russ Dantu: Be the leader of the pack
April 1, 2022
Russ Dantu lives in Calgary, Alberta, Canada. He is an expert on the subjects of trade shows, customer service and presentation skills. He brings with him over 30 years of management, sales, trade show and customer service e…
Donnovan Simon: Don't leave staff on an island
Feb. 15, 2022
Donnovan Simon is a CX and process expert and he joins Shannon to talk about how organizations can really propel their brands forward by understanding what customer success means and developing processes to support consisten…
Rob Park: We will be the good guys
Jan. 29, 2022
Rob Park, COO at Calgary-based Helcim, joins Shannon to talk about building a brand around outstanding customer experience. Helcim's lofty goal is to become the world's most loved payments company.
Lisa Genovese: Online reputation monitoring in the social media era
Jan. 13, 2022
How can brands build an online reputation that reflects the true customer experience they offer?
Ildi Arlette - All my chips are on the customer you already have
Dec. 18, 2021
Ildi Arlette of Results Continuum Inc. has spent over two decades working with spas, hotels, clinics and schools to help them to build processes and cultures that support service excellence. In this episode, Ildi and Shannon…
Shauna Thome - Sharing the healthcare halo
Dec. 18, 2021
Shauna Thome talks about the movement from "patient-centered" care to "patient-partnered" care at Crowfoot Village Family Practice.
Brett Colvin - Build a culture that nobody ever wants to leave
Dec. 18, 2021
Brett Colvin and Shannon Vander Meulen discuss how to build a "seriously fun" work culture.
Trailer
Dec. 18, 2021
Your host Shannon Vander Meulen talks with CX experts and leaders from diverse industries about how to build processes and cultures that deliver amazing customer experiences.