Episodes

Lisa Genovese: Online reputation monitoring in the social media era

Lisa Genovese: Online reputation monitoring in the social media era

Jan. 13, 2022

How can brands build an online reputation that reflects the true customer experience they offer?

Ildi Arlette - All my chips are on the customer you already have

Ildi Arlette - All my chips are on the customer you already have

Dec. 18, 2021

Ildi Arlette of Results Continuum Inc. has spent over two decades working with spas, hotels, clinics and schools to help them to build processes and cultures that support service excellence. In this episode, Ildi and Shannon…

Shauna Thome - Sharing the healthcare halo

Shauna Thome - Sharing the healthcare halo

Dec. 18, 2021

Shauna Thome talks about the movement from "patient-centered" care to "patient-partnered" care at Crowfoot Village Family Practice.

Brett Colvin - Build a culture that nobody ever wants to leave

Brett Colvin - Build a culture that nobody ever wants to leave

Dec. 18, 2021

Brett Colvin and Shannon Vander Meulen discuss how to build a "seriously fun" work culture.

Trailer

Trailer

Dec. 18, 2021

Your host Shannon Vander Meulen talks with CX experts and leaders from diverse industries about how to build processes and cultures that deliver amazing customer experiences.