AI, Automation, and the Loss of Human Connection with Joanne Morrison

AI is everywhere right now, but I’m far less interested in the hype and far more interested in what it’s doing to how we connect with each other.
In this episode, I sit down with Joanne Morrison, a Canadian author and entrepreneur with deep experience in customer service and outsourcing, to talk about where AI actually stands today and where it’s being wildly oversold.
We talk about why so many chatbots are still terrible, where companies are getting AI wrong in customer service and marketing, and why trust and human connection are being eroded in the process. We also get into jobs, which roles are most at risk in the near term, which ones will always need humans, and why panic about mass unemployment may be misplaced.
Most importantly, we talk about connection. What happens when communication is increasingly filtered through machines, why women may feel this shift more acutely, and why real, in-person human connection might end up being one of the most valuable things we can offer in an AI-driven world.
If AI has left you feeling uneasy, frustrated, or simply disconnected, this conversation will make you feel less alone and far more grounded in reality

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