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Agents and brokers are told they are sitting on volumes of data that can help them but is all that data useful for creating the best experience? Sandeep Kharidhi, manager of data and analytics for Deluxe Corp joins the show to discuss how data can be used to create a better experience for insurance customers. Whether it be finding touch points after life events or using external data to shape process efficiencies in customer service, Sandeep shares thoughts what he and Deluxe believe data can do to give insurance professionals and advantage when it comes to service.
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