Season 2
Chat Bots Expained with the Friendly Agent Chat Bot
Feb. 28, 2020
Talking to a chat bot should not be this fun but Avdhesh Sexana, the founder and creator of the Friendly Agent Chat Bot, explains what so many within the insurance industry don't understand about the technology. Chat bots a…
Jeff Brown- Vpay
Feb. 21, 2020
Claims service is when insurance matters most but the often overlooked part is how to make the payment of claims efficient. Jeff Brown, the President of Vpay, explains how their service solves so many problems for the payee…
Trulfa and Broker Technology
Feb. 12, 2020
Broker technology comes in many forms but Sherif Gemeyal has been a pioneer in the next phase of the customer-facing insurance experience. Sherif and Marnie Osborne share their experience with how the broker distribution ch…
John Taylor- CEO OMIA
Feb. 6, 2020
There's a perception about the mutual insurers but John Taylor, CEO of OMIA, is ready to dispel it. These aren't smaller companies filling a niche, rather they are a group of long-standing innovators that have served segmen…
Social Responsibility Matters- Catherine Brown, Aviva
Jan. 24, 2020
All corporations are using social responsibility as part of their brand value but no on within the insurance industry does it like Aviva. They started with the Aviva Community Fund and have now moved on to a new cause, Take…
AJ Altman- CEO Hover
Jan. 17, 2020
AJ Altman, the CEO and founder of Hover is happy to change the parts of the insurance industry, in fact he's inspired to do so for all the right reasons. AJ has a incredible story about inspiration and risk and not how to l…
Boost & Tryg an AI partnershiop
Jan. 10, 2020
It's one thing to talk to a company developing AI technology but to talk with their key customer is another thing but that's what happened in this episode when the co-founder of Boost AI, Henry Vaage Iversen and the Business…
Valerie Fehr, My Mutual Insurance
Dec. 19, 2019
Innovation does not have to come from the 'big guys' when it comes to insurance companies and Val Fehr, CEO of My Mutual Insurance is proof. Val's beliefs formed a long time ago and once the chance arose was able to put the…
Mark Evans: the new age of insurance sales
Nov. 29, 2019
Insurance sales always seemed complicated until Mark Evans from Standard Sales reached out. As the guest on this episode, Mark explains how creating the right experience with innovative touch points, value mapping the custo…
David Ferriero: Insurance with values
Nov. 17, 2019
Insurance can be seen as a ruthless business and at times it is, but David Ferreiro from USI Insurance Services has a different view. David explains how brokers can insure to their values and how empowering the next generat…
IBAO BIP Talks: Future of Insurance Regulation
Nov. 13, 2019
While insurance regulation may not be the most glamorous subject the new regulator for Ontario's FSRA branch Tim Bzowey might be able to change that perception. With IBC's Don Forgeron asking the questions Tim explains his …
IBAO BIP Talks: The Talent Pipeline
Nov. 8, 2019
Recruitment and holding on to talent is everything in the insurance industry right now and the IBAO 2019 Convention delivered the "Talent Pipeline" Tip Talk. This talk featured three leaders around talent and the insurance …
IBAO 2019 CEO Panel Sessions
Nov. 6, 2019
A round table discussion featuring 5 of Canada's top insurance companies executives including: Carol Jardine, Rowan Saunders, Bob Tisdale, Heather Masterson, and Louis Gagnon. With two sessions featuring commercial and per…
IBAO BIP Talks with Ginny Roth on Political Climate post-election
Oct. 31, 2019
Fresh off Canada’s 2019 Federal Election mid-October, Ginny joins us to explain how election results will impact both Canada and the province of Ontario, focusing on the implications to small and large businesses and the bro…
IBAO BIP Talks with the Water Brothers
Oct. 29, 2019
For many Canadians, the impacts of climate change are associated with the Arctic or low-lying tropical Pacific islands flooded by rising sea levels—a mindset that causes complacency and unpreparedness as Canadian households …
IBAO BIP Talks with Andrew Au
Oct. 27, 2019
Marketers have shifted from mass to millennial—a generation in the thick of life’s biggest moments, claiming their position as head of household—and every brand is competing for their attention. Learn Andrew’s winning formul…
IBAO19 BIP Talks One on One
Oct. 24, 2019
Almost live from the IBAO 2019 convention in Toronto is the recap of the BIP talk guests featuring The Water Brothers on climate change, Andrew Au on marketing to millennials, Ginny Roth on the federal election and political…
Bob Tisdale COO Pembridge Insurance
Oct. 23, 2019
When you get a chance to talk to someone with Bob Tisdale's experience and wisdom you jump at it. With his recent retirement announcement and legacy with Pembridge Insurance having Bob as a guest was a real coup. Bob's care…
ITC 2019 Revisited
Oct. 17, 2019
The final installment talking about #ITC2019 what was learned and experienced. This episodes features guests from GIC, IBM, Life.io, Core Logic, Hover, Anthemis and Bold Penguin. Trying to make sense of what is at Insurete…
Colin Simpson IBAO CEO
Oct. 9, 2019
The IBAO convention is coming up on October 23rd and 24th and we'll be there to capture the entire event but before that Colin Simpson, IBAO CEO is the guest. There are plenty of issues surrounding the insurance industry an…
Broker Roundtable at Wet Republic
Oct. 3, 2019
What happens after day one at Insuretech Connect? It's late afternoon in Las Vegas the skies are clear and air is warm so insurance folks head to the pool deck to unwind and decompress. So I pulled out a couple of micropho…
Brent Closs CAA Marketing Academy
Sept. 27, 2019
CAA is launching a marketing program exclusively for insurance brokers and Brent Closs from CAA talks about why the broker distribution channel requires a specific set of marketing skills. How do you ask the right questions…
John McClelland from miBroker
Sept. 19, 2019
In this episode John McClelland founder of miBroker talks about how building an online insurance solution requires understanding how 'digital natives' behave. John Also shares his wisdom about how using various insurer inno…
Elias Puurunen on Cyber Security for Insurance Professionals
Sept. 6, 2019
What do insurance broker and agents really know about advising cyber insurance products? Are they aware of what the risks and perils really are? Elias Puurunen of Northern HCI Solutions explains how the threat vectors in t…
Podcast Collision: Jason Cass Agents of Influence
Aug. 30, 2019
When podcasts collide you get this episode. Jason Case from the Agents of Influence podcast and myself sat down for a virtual cold beverage and talked about insurance and what this industry is going through. From talking da…
Rosa Nelson the Claims Experience
Aug. 23, 2019
It's time to talk about claims and how that process and experience is probably the most important one for the insurance consumers. Rosa Nelson, VP of Claims and Customer Experience West Region for Intact, talks about how te…
Jennifer Linton CEO Fenris Digital
Aug. 13, 2019
Jennifer Linton and the company she co-founded Fenris Digital aren't trying to disrupt the insurance industry, rather as she says, they 'want to make massive improvement' . That's a refreshing change from other technology co…
Billy Bray-Buying Commerical Insurance
July 31, 2019
Is there a more passionate person within the insurance industry? There might be but I have not seen or met them yet. Billy Bray author of Buying Commercial insurance brings his insights and his passion to the podcast to ta…
Insurance is a Hustle but it's funny too....
July 19, 2019
There's a point where you have to have fun and if the middle of summer is not it then when is? If you are on LinkedIn then you might have seen the funniest account about insurance called The Insurance Hustle and hopefully h…
Tiffany Reider YBN of Manitoba
July 8, 2019
Young brokers need to be heard and who better to talk to than the chairperson of the Manitoba Young Brokers network Tiffany Reider. Tiffany is in a family insurance business, and like many never planned on becoming an insur…
Hale Stewart-Captive Insurance
July 1, 2019
Sure it's a niche market but it's also a fascinating one that is not discussed enough in the insurance marketplace- captive insurance. Hale Stewarts drops by to discuss how captive insurance serves industry, fits within the …
Dominique Zipper-DAS Canda
June 25, 2019
After the event insurance what's that? I certainly had to learn about it after Dominique Zipper from DAS Canada reached out to me. ATE insurance is one of the more unusual types of products in the insurance marketplace bec…
Barry Rabkin Market Insight Group
June 14, 2019
Maybe we don't really understand what insuretech is? Barry Rabkin, founder of Market Insight Group and insurance industry veteran, certainly has a few thoughts about that term and what it 'really' means. Barry's experience…
Stan Ivankovic- Environics Analytics
June 7, 2019
Data is everywhere in the insurance industry but with a new focus on customer experience marketing there's no one better to discuss this trend than Stan Ivankovic from Environics Analytics. Stan explains how insurers are fo…
Cari Donaldson- The Customer Experience
May 23, 2019
How many companies have a VP for Insights, Experience and Distribution? Well SGI Canada does and that VP is Cari Donaldson who joins the podcast to talk about how the customer experience is far more intricate than we really…
Amber Wuollet Insurance Nerd
May 13, 2019
Amber Wuollet from Explore Information Services joins the Insurance Podcast to talk about data, customers, insure tech and insurance nerdery. Yes, being an insurance nerd has never been so fun and Amber explains why insuran…
Personal Branding for Insurance Professionals
May 2, 2019
Alyson Shane joins The Insurance Podcast to talk how insurance brokers and all professionals can develop their personal brand. As the founder and inspiration for Starling Social Alyson knows marketing and social media and h…
Sherif Gemayel-Sharp Insurance
April 24, 2019
Season 2 of the Insurance Podcast kicks off with Sherif Gemayel the founder and inspiration for Sharp Insurance. He shares his wisdom and story on becoming a leading online insurance broker including his 'aha' moment and how…
Lance Miller - Surex Direct
Aug. 6, 2018
Lance Miller provides some of his bountiful wisdom on how he and Surex Direct became the fastest growing insurance brokerage in Canada. With thoughts like 'Technology is not a strategy,' will show how any broker can find a p…
Alyson Shane: Starling Social
July 16, 2018
The first guest who is not from the insurance sector but don’t let that fool you. I met Alyson through social media and quickly discovered that she and her business Starling Social are the panacea so many insurance brokers …
Chuck Byrne - IBABC
May 7, 2018
Chuck Byrne, the Executive Director of the IBABC joins the insurance podcast to talk about issues in British Columbia, the housing market, politics and insurance technology. Please rate, review and follow the podcast! See om…
Mike Berris - Smythe LLP
April 23, 2018
Are you a broker owner looking at acquisitions or planning to sell, or even merge? Mike Berris and his firm Smythe LLP are some of the best at helping any of those transactions. Mike talks about what broker owners should b…