Episodes

Shelley Billinghurst isn't trying to disrupt recruitment for the insurance industry but she might disrupt how insurance approaches finding great talent. As the President and founder of Hire Value Shelley has some insights about the insurance industry and it's talent attraction practices that are long overdue to be heard. In this episode: Why insurance career ads are like bland drapes to good talent How hiring software stifles great talent identification Why saying you have a great culture re...

Reinsurance seems to be spoken about but still largely misunderstood. Gavin Lillywhite, SVP with Xceedance pulls back the curtain and explains how reinsurance is evolving and the role it plays. With reinsurers being far more aggressively focused with their capacity and finding new opportunities for distribution, Gavin explores what the industry is asking for and how those requests are being answered. In this episode: How the underwriting behind reinsurance is evolving and modernizing Why rein...

Smythe LLP has been producing a P&C brokerage report for a number of years so we had Alex Wong, Partner in Advisory Services, talk about the data and answer a few questions about the state of the brokerage industry last year. In this episode: What are the fears most brokers have? How are the trends driving change and where? Will consolidation continue and how? Where are the growth opportunities? What do brokers need to do to keep having sucess? How will technology impact the future of the...

Ty Robben is not a tech expert, nor is he an AI wizard. In fact he's an underwriter and someone who probably leans more to the 'old fashioned' way of doing things but that does not mean he's not trying make business processes better. We met via social media on X as Ty described his efforts to build practical AI solutions for his needs. He has been journalling his process and we wanted to talk to the man in person and hear how he bucked the trend of outsourcing and decided to build it himself. I...

Reinsurance has long been looked at as the top end of the insurance capital food chain but with marketing conditions changing rapidly, understanding how reinsurance works and how it is more accessible than ever has never been more important. At ReConnect in the Cayman Islands, the industry is blowing up as companies set up in a favourable market with strong regulations. In this episode: Why offshore jurisdictions thrive with reinsurance How regulation and compliance support access to capital ...

James Benham isn't trying to convince insurance entities to transform and modernize, he knows that's inevitable. His company JBK is there to help insurance organizations realize potential and minimize the pain along the way. In a rare business model, James and his team provide the services that allow for realization of solutions, not a one size fits all approach. In this episode: Why so much waste happens by building the wrong product. How Excel as an underlying language and format needs to be...

Jai Mansukhani didn't plan to develop AI systems for insurance however he saw an opportunity to bring expertise into an industry that needed more than another tech product. When he co-founded General Magic the name was Open Sesame but now with an incredible $7.2m seed round and a pivot in purpose and strategy Jai see's opportunity for growth and value to the insurance industruy. In this episode: Learn about the challenges tech companies have when dealing with the insurance industry What are t...

Steve Pieroway is no stranger to technology or insurance with a career spanning over 25 years across both fields. Now as the founder of Benevolent Marketing Steve has conducted an insuretech trust index survey and recently published the results. We caught up with Steve to help contextualize the results and dive deeper into insuretech consumer sentiment. In this episode: What the data shows and how to interpret it Context to nuances in the questions and responses Why positive belief still rei...

Visualping isn't a new company but it is a new entrant to insurance. Co-founder and CEO Serge Salager drops by to discuss how his company is attempting to become the Google Alerts for insurance with real-time risk insights. In this episode: How real-time data can help underwriters assess and monitor risk Where new data sources for understanding and managing risk are coming from How partnerships with distribution channels can lead to sales opportunities Why real-time data can prevent loss an...

2025 was a year for the making for the podcast and P&C insurance. Not only did we find ourselves at a variety of different events, these allowed the show to tap into new content and perspectives. So take a stroll down what was 2025 and get ready for some thoughts on where 2026 will go and what to look for. In this episode Where technology and data align and what innovation is happening How to understand transformation and scale to your insurance needs Why industry partnerships are important ...

It's time to revisit some of the highlights of 2025 as we enter into 2026 and the impending changes across insurance. This episode is a collection of interviews from various leaders and companies who were in attendance. What we did was take the themes that all the guests naturally arrived at without prompting. Learn where the change is happening in macro purposes and micro usage examples. Whether you are looking at enterprise systems and strategies or smaller solutions where the industry is hea...

The Guidewire Connections event that happens every year is not just a celebration for the SaaS insurance software provider, it's a chance see the vision, and extended ecosystem of partners who make the value come alive. Curt Wyatt attended the event this year and was there when news broke, heard from partners about the future of service and value along with some interesting and perhaps more pragmatic takes on AI. In this episode: Joseph Desouza from Pro Navigator on merging with Guidewire How...

Reuters puts on many events and coming up is the Future of Insurance Canada, held in Toronto. As the industry adapts and manages market changes, trade tensions, and global issues we sat down with Ollie Smith, from Reuters Events to learn about the event and how it is evolving to meet the needs of the insurance industry for the future. In this episode: Why curating content has to be constant to deliver value Showcasing the Dragon's Den panel and who are the dragons? Why the issue of technolog...

It's rare to get access to underwriters let alone actuaries but this episode features both as Ashley Karg and Kelly Gates from McGill & Partners join the show. They share their perspectives on what goes into underwriting and the actuarial process behind and a whole lot more including debuting Arkana a proprietary solution to help bridge the knowledge gap within insurance. In this episode: How the Peace Corps shaped a vision to insurance for one guest Why their technology helps empower risk ma...

Before the advent of embedded screens in almost all vehicles there used to be accessories to help navigate and guide your trips and often it was a TomTom device. This episode features Vinod Poomalai the Product Marketing Leader for TomTom talking about how their location data is powering aspects of many insurance products and services. In this episode: How location data is driving underwriting decisions What is contained in location data that is not readily apparent How any insurance entity ...

Everyone loves to find a niche to insure but what about building our products and coverages for niches that present specific needs and challenges? Mike Lough, VP of Distribution, Community Services drops in to discuss how Intact Public Entities is serving specific niches and how brokers can grow within them. In this episode: How community services are under valued as a target by brokers Why nuanced liability coverages are important to insureds and how to explain them What community services ...

Peter McMurtrie knows change. As a C-suite executive spanning a career across insurance he has seen many trends. Now with West Monroe helping insurance organizations manage change he shares his knowledge about how to prepare and succeed. In this episode: What it takes to implement and deploy AI effectively Why PE and aggregation is driving innovation in unexpected areas How some trends repeat themselves and why we can learn from the past Where to create value in the insurance experience Th...

Being the new-(ish) President of MSA Research is one job, but putting on the most important insurance event in a country is filling some pretty big shoes for Nevina Kishun. With the National Insurance Conference of Canada event happening in 19 days we talk with Nevina about the issues the facing the insurance industry. In this this episode: Where the data says the industry faces it's biggest challenge How speakers and topics are aligned to industry issues What the insurance industry needs to...

Claims service is evolving and Paul Disney, Chief Product and Technology Officer, and itel have a vision and the data ready. Paul shares important lessons claims experiences are teaching the insurance industry and how those lessons are shaping technology and service options that itel provides. In this episode: The difference between education versus advising insureds during the claims process How data can help the experience and foster trust when insureds are feeling their most vulnerable Wh...

FloodFlash is not another insuretech, rather it's technology, data, and underwriting combined into a new product to help cover a peril that causes the insurance industry many problems. Co-founders Adam Rimmer and Dr. Ian Bartholomew share their early vision and how they addressed the peril no one seems to want to cover. In this episode: How the cofounders saw their vision and built up a company Overcoming obstacles with developing a parametric product Why pricing and triggers for parametric ...

As insurance attempts to become more interactive for customers the data still needs to be entered and those forms are key parts of the customer journey. Alun Lucas of Zuko Analytics shares how looking at forms and how customers behave with them can help insurance distributing entities. In this episode: Why looking at customer behaviour analytics on forms can explain where challenges exist How the Prune, Tune, Explain model can help drive engagement with data entering Why there is more to web...

AI and its impact is looked at with curiosity, desire, concern, and a bit of fear, but with insurance its presence is often seen with affecting distribution and customer experience. However, is enough focus happening on use within the underwriting chair? Jeff Sutton, Senior VP Sales and Marketing for Markel shares what he sees and how Markel is finding advantages with underwriting and for their partners. In this episode: How AI is helping with sales and experience by starting with risk submiss...

Marketing for insurance is a challenge when it's easy but when the space becomes more competitive and crowded, what can be done to stand out? Steve Pieroway, founder of Benevolent Marketing talks, content, creative, messaging and more. In this episode: How understanding lived experience matters for marketing Why content needs to be aligned with strategy What kind of journey is going to resonate with clients Steve's confession during Declared Interests The importance of understanding martec...

Never before has reinsurance been talking about so much by so many across insurance. At ReConnect 2025 we talked with the people who are finding new ways to raise, manage, measure, regulate, and distribute capital into the insurance industry. In this episode: How regulatory authorities are working to help make reinsurance secure and accessible How actuaries are measuring and allocating capacity to the market Why companies are promoting reinsurers and accelerating their growth When legal a...