April 1, 2024

Modernizing the claims and restoration experience

Modernizing the claims and restoration experience

Claims is where the rubber hits the road with the value of an insurance policy, Bill Dietz from Paul Davis Systems explains how modern and adaptive companies building great culture will find success as losses expand and become more complex.

Claims and restoration is where the most policy holders determine the value of their insurance and Bill Dietz, President of Paul Davis Systems Canada, talks about how to modernize and expand the value at a difficult time.

In this episode:

  • How to address service and expectations of insureds post CAT losses
  • Why investing in company culture has helped attract great talent
  • Using technology to provide transparency in the restoration process
  • How people are still the most important asset for a successful experience
  • Podcast Philosophy

Bill's experience and understanding of the restoration industry helps provide amazing context for how the industry at large can improve it's service and deliver value during a situation neither the insureds or their insurance company want to have.

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