Episodes

For many Canadians, the impacts of climate change are associated with the Arctic or low-lying tropical Pacific islands flooded by rising sea levels—a mindset that causes complacency and unpreparedness as Canadian households become increasingly vulnerable to the effects of climate change. In this talk, hosts of TVO series The Water Brothers break down how Canadians are being impacted by flood and extreme weather, how Ontario can address its aging water infrastructure and what brokers can do to sp...

Marketers have shifted from mass to millennial—a generation in the thick of life’s biggest moments, claiming their position as head of household—and every brand is competing for their attention. Learn Andrew’s winning formula for millennial engagement based on his research and experience working with some of today’s largest brands including Microsoft, 3M and Scotiabank. Find out the latest in lifestyle habits, psychographic insights, social media trends, shopping habits and breakthrough marketin...

Almost live from the IBAO 2019 convention in Toronto is the recap of the BIP talk guests featuring The Water Brothers on climate change, Andrew Au on marketing to millennials, Ginny Roth on the federal election and political action, Tim Bzowey on regulation and John McNiel, Trevor McIntosh and Page Forron talking about managing the talent pipeline for your operation. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.

When you get a chance to talk to someone with Bob Tisdale's experience and wisdom you jump at it. With his recent retirement announcement and legacy with Pembridge Insurance having Bob as a guest was a real coup. Bob's career has taken him to many places and he talks about that journey the journey's he and his wife hope to take in retirement and shares a why he still believes the broker channel is the best channel for consumers with their insurance purchasing needs. Please rate, review and foll...

The final installment talking about #ITC2019 what was learned and experienced. This episodes features guests from GIC, IBM, Life.io, Core Logic, Hover, Anthemis and Bold Penguin. Trying to make sense of what is at Insuretech Connect is hard at the best of times but after talking to many people it seems a general theme and idea emerged. Using technology and services to reduce friction points to improve and expand the customer experience on the front and back end. Please rate, review and follow...

The IBAO convention is coming up on October 23rd and 24th and we'll be there to capture the entire event but before that Colin Simpson, IBAO CEO is the guest. There are plenty of issues surrounding the insurance industry and Ontario right now and Colin provides a nuanced contextual view of issues affecting insurance brokers. We talk about the upcoming convention, politics, regulation, technology, customer experience, the CEO Panel, education, and other issues affecting the insurance industry. ...

What happens after day one at Insuretech Connect? It's late afternoon in Las Vegas the skies are clear and air is warm so insurance folks head to the pool deck to unwind and decompress. So I pulled out a couple of microphones and started recording the thoughts of some of Canada's leading brokers with their guard down. This is raw, it's honest, and the audio is far from ideal but content is amazing so persevere and hear what the best are thinking. Please rate, review and follow the podcast! Se...

CAA is launching a marketing program exclusively for insurance brokers and Brent Closs from CAA talks about why the broker distribution channel requires a specific set of marketing skills. How do you ask the right questions when using marketing services and what services do brokers need? Hear what Brent and CAA think about what brokers misunderstand about marketing and why your producers and marketing teams need to be aligned to the same goals. Please rate, review and follow the podcast! See o...

In this episode John McClelland founder of miBroker talks about how building an online insurance solution requires understanding how 'digital natives' behave. John Also shares his wisdom about how using various insurer innovation labs helped him develop his service and what he learned through the shared experience with other brokers. There's more than simply a digital insurance service model here, as John talks about his evolution and how figuring out what is viable is as important as making s...

What do insurance broker and agents really know about advising cyber insurance products? Are they aware of what the risks and perils really are? Elias Puurunen of Northern HCI Solutions explains how the threat vectors in the cyber world are very different from traditional risks? Do you know what an NCF is or how the Happy Meal Hack works? This episode delivers information insurance professionals can use to inform clients and be better advisors when it comes to cyber coverage. Please rate, re...

When podcasts collide you get this episode. Jason Case from the Agents of Influence podcast and myself sat down for a virtual cold beverage and talked about insurance and what this industry is going through. From talking data, the ethics of AI, geofencing, the similarities of Canada and the United States, to being a good insurance broker and building relationships. This is a special 'shoot from the hip' episode that was a lot of fun. Please rate, review and follow the podcast! See omnystudio....

It's time to talk about claims and how that process and experience is probably the most important one for the insurance consumers. Rosa Nelson, VP of Claims and Customer Experience West Region for Intact, talks about how technology is being used to reduce bottlenecks in the claims process and how there is opportunity for all parties to improve and deliver a great customer experience for claims service. As Rosa explains it's about setting expectations and delivering on them. Please rate, review...

Jennifer Linton and the company she co-founded Fenris Digital aren't trying to disrupt the insurance industry, rather as she says, they 'want to make massive improvement' . That's a refreshing change from other technology companies in the insurance industry. Jennifer's journey to the insurance industry is common but what she's doing is uncommon as she and Fenris are making the point of quote the best place for efficiency and empowering agents, brokers, and intermediaries to look at leads and cu...

Is there a more passionate person within the insurance industry? There might be but I have not seen or met them yet. Billy Bray author of Buying Commercial insurance brings his insights and his passion to the podcast to talk about how to be a great commercial insurance broker. Billy talks about his career, the changes he made to be in the place that suits in him best and how to find opportunity within the insurance industry. There's a reason he's in the top 40 under 40 for insurance and he s...

There's a point where you have to have fun and if the middle of summer is not it then when is? If you are on LinkedIn then you might have seen the funniest account about insurance called The Insurance Hustle and hopefully had a few laughs. The person behind the humour joins the podcast and we talk about finding the lighter side of insurance based on the realities within the industry. The Hustle is as smart as they are funny and has some great insight into what being an insurance professional ...

Young brokers need to be heard and who better to talk to than the chairperson of the Manitoba Young Brokers network Tiffany Reider. Tiffany is in a family insurance business, and like many never planned on becoming an insurance professional, but now that she's here she's embraced it. As some one who falls into the millennial age category Tiffany shares some thoughts on what she sees as challenges when it comes to attracting and connecting to her peers and what might be changed to find success ...

Sure it's a niche market but it's also a fascinating one that is not discussed enough in the insurance marketplace- captive insurance. Hale Stewarts drops by to discuss how captive insurance serves industry, fits within the insurance landscape, and why it plays a necessary role in distributing and writing risk compared to other markets. Believe it or not he even discusses how imagination is the only thing limiting what can be done by making a captive insurer. Please rate, review and follow the p...

After the event insurance what's that? I certainly had to learn about it after Dominique Zipper from DAS Canada reached out to me. ATE insurance is one of the more unusual types of products in the insurance marketplace because if you use it you don't pay the premium. Dominque explains how and why the product works that way for premium along with all the other cool nuances of disbursement costs and adverse costs that a plaintiff might experience in their legal action. Please rate, review and f...

Maybe we don't really understand what insuretech is? Barry Rabkin, founder of Market Insight Group and insurance industry veteran, certainly has a few thoughts about that term and what it 'really' means. Barry's experience as an industry analyst has allowed him to witness many changes within the insurance industry and the current infatuation with technology really doesn't make Barry see the industry any differently and he's not afraid to tell you why! Please rate, review and follow the podcast...

Data is everywhere in the insurance industry but with a new focus on customer experience marketing there's no one better to discuss this trend than Stan Ivankovic from Environics Analytics. Stan explains how insurers are focussing on understanding customers long before they ever make an insurance buying decision so that the experience is vastly superior to what is has been. With terms like 'psyhcographic' and 'geodemography' being thrown around with today's customer profiling, it's helpful to ...

For insurance agents and customers in the US something cool is coming and that's the release of the GloveBoxapp.com and the CEO Ryan Mathisen joined the Insurance Podcast to talk about this app. Ryan is not your typical young CEO looking to disrupt insurance, he's actually an agent and has been in the industry for years, so he knows a bit about working with customers. As Ryan points out, the Glove Box app is not here to change how intermediaries serve customers it's to help them do it better a...

How many companies have a VP for Insights, Experience and Distribution? Well SGI Canada does and that VP is Cari Donaldson who joins the podcast to talk about how the customer experience is far more intricate than we really know. Cari shares insights on how the emotional experience is often overlooked with insurance transactions and how some companies are emphasizing it with their products and services. She also asked one of may favourite questions- 'how do we get consumers to feel excited ab...

Amber Wuollet from Explore Information Services joins the Insurance Podcast to talk about data, customers, insure tech and insurance nerdery. Yes, being an insurance nerd has never been so fun and Amber explains why insurance professionals need to embrace their inner nerd. Aside from being an insurance nerd Amber talks about how data can help in the value proposition for consumers and asks a question so many forget when it comes to technology and automation, 'when does this require a human tou...

Alyson Shane joins The Insurance Podcast to talk how insurance brokers and all professionals can develop their personal brand. As the founder and inspiration for Starling Social Alyson knows marketing and social media and how to brand just about anything. There are 11 takeaways for insurance professionals with how they can improve their brand and benefit their business' brand too and it starts with 'don't be boring, embrace your industry and profession'. Please rate, review and follow the pod...